Technology Support Engineer (all genders)
## Technology Support Engineer (all genders)
**Job ID** R0089543 **Date posted** Feb. 17, 2023 **Location** Vienna, Austria
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## Job Description
**People First** - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. **Our people are the heart of Takeda.**
**Our team is growing and for this we need bright minds with creativity and flexibility - what talent do you have?**
We are currently hiring for a **Technology Support Engineer**(m/w/d)** on a full-time basis in Vienna.
As a Technology Support Engineer (m/w/d) you will support solutions engineers on one or more software applications. You will participate and execute technical standard analysis, implementation, and evaluation of small-scale solution projects within technical area of expertise on the following areas:
* End User Support
* Hardware troubleshooting and repair
* Operating systems and software
* Tools and processes
**Your tasks in detail:**
* Investigate issue, analyze solutions and implement technical changes on small projects.
* Analyse requirements maintain, test, debug and integrate application components.
* Support decision making on guidelines and policies
* Technical analysis and design, modifying and/or configuring software and hardware solutions according to Takeda standards, typically executed in a defined project.
* Provide application software development services or related technical support in solutions maintenance or in a defined project.
* Support the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
* Serve as local hands-on support for the managed IT infrastructure and the End User Equipment.
* Support on meeting rooms and meeting events
* Ensures that system improvements are successfully implemented.
* Develop and maintain support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
* Work under moderate guidance and direction.
* Understand key IT and Business objectives / goals and use this knowledge within its own working field.
**Your profile:**
* Associate degree or equivalent.
* 1 to 3 years of relevant experience.
* Good oral and written communications skills, with analytical and problem solving skills.
* Efficient time management and coordination of tasks, working in a global IT environment.
* Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
* Professional vocational training in Computer Science.
* Work continuously to enhance own skills and take proactive ownership
* Excellent customer management skills
* Solid English and German skills
**Preferred:**
* Bachelor's degree
* Working knowledge of ITIL
Motivated employees must be remunerated appropriately. The minimum salary for this important and responsible position is € 3.557,47 gross per month (full time, collective wage agreement for the chemical industry). The actual remuneration package will be guided by your professional experience and your qualifications, increased payment is possible.
**Empowering our people to shine**
At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.
**Diversity, Equity, and Inclusion**
At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race or ethnic origin or disability.
If you are interested in this opportunity, we look forward to receiving your application via our online tool!
For further questions, please contact: Natalia Sadowska / Talent Acquisition Partner
Email: natalia.sadowska@takeda.com
## Locations
AUT - Wien - DC Tower
## Worker Type
Employee
## Worker Sub-Type
Regular
## Time Type
Full time
