Customer Service Manager
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Customer Service Manager
# Customer Service Manager
* Warszawa, Masovian, Poland
* Customer Service
* Experienced Professionals
* WD-0017146
* Jetzt bewerben
## What is the role?
We're looking for an energetic and committed person who will join our team as a Customer Service Manager and is eager to develop his/her career in a fast-paced, high performing and rewarding multinational company. In this position you will be responsible for managing and developing the team focused on delivering service excellence to clients.
## Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. We're a great place for you to show us your worth as you learn, grow and carve-out your career. You will find here fantastic people with various talents and interests, who, regardless of age, gender, origin, personality or experience, share a common passion and commitment.
## What does the role involve?
As a Customer Service Manager you will manage our Customer Service Team and Scope. You will create learning environment by supporting members of the team and building on their strengths to deliver maximum performance. You will also have a direct input into creating and implementing global strategy into local organization, as well as develop programs to scale company's operations, solve customers' problems and propose continuous improvement initiatives. Your entrepreneurial approach will be useful in every aspect of your work. With us you can develop your skills, build on your experience & educational background and take your career to the next level as part of highly competent and international team.
We are proud to rank in Great Places to Work 2020 as one of the world's best multinational workplaces.
## What do we offer?
Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're looking for. We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It's how we find the right fit and further our teams personally and professionally.
The balance between private and professional life is an area of great challenge for many of us. That's why we meet the expectations of our employees, we trust them and give employees the opportunity to choose the right flexible work model according to their individual needs and the type of work performed. We also offer business car, private health insurance, Multisport, language learning support and other benefits.
## What you need is:
* Master's degree (preferably in business, management, process management or business related);
* Min. 2 years of leadership experience;
* Experience in managing customer service processes (Inbound & Outbound), preferably in customer-oriented organizations (e.g.: b2b, Telecomm, shared-service structures, etc.);
* Strong Customer management experience;
* Ability to build effective business strategies (strategic thinking) and to deliver results (KPI's);
* Strong analytical skills with focus on process improvement;
* Fluency in Polish and English (C1+), German (A2+ nice to have);
* Effective communication skills at all levels of internal and external management
* Excellent people (social) skills;
* Being a team player with strong customer orientation;
* Ability to build effective and performing teams & deliver results;
* Strong communication and presentation skills;
* MS Office - must;
* SAP - nice to have;
* Agility/ Change management experience;
* Good sense of responsibility and reliability;
## Who should apply?
If you are passionate about people and developing them basing on their strengths and want to have a lasting impact on business and in building a better future - we want to get to know you! We guarantee independence in decision making and impact on Hilti business. You have the opportunity to try out new ideas and have a chance to speed up your career.
Jetzt bewerben
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## Zusammengehören
Finden Sie Ihre Zukunft in einem marktführenden Unternehmen mit einer wirklich fürsorglichen und leistungsorientierten Kultur.
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## Ihre Stärken erforschen
Hier bei Hilti setzen wir auf Potenzial statt auf Erfolgsbilanz und geben Ihnen die Chance, auf Ihren Stärken aufzubauen und Ihre Fähigkeiten zu erweitern
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## Eine bessere Zukunft gestalten
Seit unserer Gründung setzen wir auf Innovation, um unseren Erfolg zu sichern und die Zukunft für unsere Kunden besser zu machen
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