Wolfram Technology Engineer (Independent Contractor)

Wolfram Technology Engineer (Independent Contractor)

Remote | Consulting Opportunities | Full-time | Fully remote
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Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is seeking a highly motivated and skilled Technology Engineer to be a part of its Wolfram Technology Group department. A successful candidate would be a part of the Wolfram Technology Group team and provide application support to Wolfram clients by phone and email, communicate customer feedback to other departments within the company and champion improvements to already exceptional products. The Wolfram Technology Engineer also trains clients on the functionality of Wolfram products, explains the benefits of using Wolfram products to potential clients and develops creative solutions to address individual client needs with the aid of Wolfram products. Additional duties may be assigned at the discretion of management. The candidate will be trained and is expected to grow into the role of applications developer.

**Responsibilities**
* Deliver service and support to clients via email, phone or remote connection
* Diagnose and resolve customer software and programming issues
* Research required information using available resources
* Follow standard processes and procedures
* Identify and escalate priority issues per client specifications
* Create and update internal and customer-facing knowledgebase content as needed
* Review and improve existing training materials
* Design, create and prepare custom training materials on specialized topics
* Deliver training to individuals or groups of customers and employees remotely or in person
* Write, analyze, review and rewrite standard Wolfram Language programs and build models using Wolfram System Modeler following provided specifications
* Perform revision, repair or expansion of existing programs/models to increase operating efficiency or adapt to new requirements
* Document program/model design, usage instructions and work progress
* Test and correct programs/models
* Develop expertise in and expand understanding of existing and forthcoming Wolfram technologies

**Required qualifications**
* Bachelor's degree in a technical or scientific field
* Excellent problem-solving skills
* Programming experience in one or several programming languages
* Research experience/teaching experience
* Open-minded to explore new fields
* Desire and drive to learn and self-educate
* Self-motivated and self-disciplined
* Excellent written and oral communication skills in English
* Able to articulate ideas and instructions
* Desire to work with clients on a daily basis
* Able to work during U.S. Central Time business hours
* Interested in growing into a Wolfram technology consultant and applications developer

**Preferred qualifications**
* Master's or PhD degree in a technical or scientific field
* Data science, statistics and/or machine learning experience
* Web development experience
* Applied mathematics expertise
* Wolfram Language programming skills
* Modelica experience or system modeling skills
* Parallel programming experience
* Spanish or Portuguese language fluency

**Location:** Remote

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.
Apply by: No close date