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Customer Support

Customer Support (Netherlands)

Amsterdam - Dutch - m/w/d


Flexibility Fast-Track-Career Team Events

Do you want to contribute to a fast-growing scale-up together with an international team? An organisation that is already number one in providing online tutoring? This is just the beginning and you can be part of it!

Your tasks:

* Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails) and for our Customer Success Managers.
* Advice: You advise GoStudent customers over the phone and support them with any technical issues.
* Administration: Offering help through live chat, processing emails and issuing invoices.
* Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
* Problem solving: You take care of high-priority requests (teacher search, organisation, booking).
* Interface: You are the interface between our Customer Success Department and our tutors.
* Coordination: You organise tutoring sessions and ensure that they run smoothly.

Who you are:

* Language skills: Native Dutch and English skills, French would be an advantage.
* Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers' faces.
* Organisational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
* Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
* All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.

What we offer you:

* Exciting start-up atmosphere with mega motivated and open colleagues!
* Flexible working models: from home and from in our modern office at Sloterdijk. As a customer care team, we are available to our customers 7 days a week to guarantee the best support
* Regular team events and friendly competitions with prizes
* Free coffee, water and snacks during the week, beer and wine on Friday nights
* International environment and private classes to improve your English (other languages possible)
* Work laptop and mobile phone

Do you want to get a taste of start-up vibes and unlock your creativity to master exciting challenges? Work in a fun and international team with a modern office and great public transport connections? Arrange your work-hours flexibly and have the possibility to work from home or other GoStudent locations? Before we run out of breath and if this sounds good to you, then: board the rocket and fast-track your career at GoStudent on the mission to build the no.1 global school!

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