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Regional Manager, Quality Assurance

Job Information

Flowserve Corporation Regional Manager, Quality Assurance in Villach, Austria

Company Overview:

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

Based at any one of our regional manufacturing facilities, the EMA Regional Quality Manager provides expert leadership and guidance to Flowserve Valve Division (FCD) facilities in EMA and the global FCD Platform leadership regarding all Quality regulatory, policy, best practice, and procedural matters.

Responsible for delivery and execution of Quality strategy, programs, and policies for Flowserve and for developing these skills and quality mindsets within the Quality and Operations community.

Responsibilities & Requirements:

In this role, you will:
* Champion culture change - lead with purpose, core values, and behaviors to promote and fully imbed a Zero Defect mindset within all employees across Flowserve.
* In support of Flowserve's overall Quality Strategy, support development and deployment of the FCD (Flow Control Division) Quality Strategy including programs, plans, policies, and procedures to ensure and go beyond basic compliance requirements and adopt best practices that enable the highest levels of customer satisfaction and on-time-delivery.
* Support the implementation of an enterprise-wide Quality Management System (QMS) to integrate legacy siloed systems to track and reduce nonconformance to specifications, standards, and customer expectations in the most efficient manner possible.
* Promote and implement consistent accountability actions and mindset across all FCD facilities globally, such that all employees understand and meet Quality expectations.
* Support Flowserve's development and implementation of the Zero Defect Program across the entire enterprise.
* Lead standardization efforts to ensure all facilities within FCD operate under the same policies and procedures and are measured by the same performance metrics in alignment with global procedures.
* Provide guidance, coaching, mentoring, development, and leadership for direct/matrix Quality team within FCD.
* Manage and support the implementation of Quality Training in FCD facilities.
* Prepare and analyze meaningful Quality performance metrics, prepare reports, and make recommendations to senior management with a focus on actions to improve, both on specific situations and systemic trends.
* Assess the impact of regulatory changes that affect operations, raise awareness, and ensure compliance.
* Use project management tools to ensure effective and timely completion of project milestones.
* Interface with Engineering, Supply Chain, Material Management, HSE, Lean, and Project Management.
* Use detailed process mapping tools to define and analyze quality management workflows.
* Interact with the functional areas including manufacturing, purchasing, engineering, production, and field service/repair to evaluate failure trends, product quality problems, and quality issues.
* Evaluate existing quality processes and systems at the site, platform, and global level for effectiveness and improvement opportunities.
* Define and execute quality system deployment plans given multiple system deployments with other functions (ERP, PLM, SIOP, etc.).
* Communicate effectively in both verbal and written form with a wide variety of customers including both internal and external to Flowserve. Communicate effectively with associates at all levels, from the factory floor to executives at Flowserve and Customers.
* Coach and develop others to perform effective data analysis and root cause analysis.

Requirements for the role
* Bachelor's degree in engineering field (manufacturing, industrial, or mechanical)
* 8 years Quality Management experience, including engineered-to-order environments
* 3 years in management of multi-national teams (operations, quality, supply chain, etc)
* Experience in industrial precision product manufacturing, aerospace manufacturing, or medical device manufacturing
* Quality Management Systems (ISO 9001) management experience
* Working knowledge of ISO 9001 and API quality management systems
* Experience in QMS development and deployment
* Skilled in CAPA and RCA tools and able to teach and coach these concepts, especially 8D, 3x5 Whys, and Fishbone
* Skilled in data analysis and quality KPI performance management
* Experience in Quality Software Systems Development and Management
* Lead Auditor Certified
* Organizational and planning skills
* Experience in Procedure Management
* Supplier Quality Management Experience
* BB Certification or Equivalent Certification/Experience
* Proficient in Microsoft Office

Preferred Experience / Skills: All of the following are desired, but not essential additional experience and skills. Candidates possessing some or all of them will strengthen their application
* Experience in pump, valve, and seals manufacturing
* MBB certification and experience
* Experience with European and Asia/Pacific nuclear standards
* Nuclear Quality Management experience
* Experience with 10CFR Part 21, 10CFR Part 50 Appendix B, ASME nuclear certificates, ASME NQA-1, CSA CAN3-Z299 / N299, NCA-3800, NCA-4000, RCCM, KEPIC, 50-C-Q, and ASME BPVC Section III

Employment Type : Full time

Percentage of Approximate Travel Required : up to 50%

Location : Any Flowserve FCD location in Europe


Other Posting Location: Madrid, Spain;, North Rhine-Westphalia, Germany;, Villach, Austria;

Job Advertising Title: Regional Manager, Quality Assurance

Primary Posting Location: Mezzago, Italy

Job Posting Category: Supply Chain

Employment Type: Full time

Auto req ID: 54877BR

Country: Italy

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an e-mail to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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