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Network Management Operator (all genders)

Network Management Operator (all genders)

February 25, 2022

Wien

Full-time

38.5

The future of banking is digital, and IT is the key to this change. Erste Digital is the digital enabler that drives innovative IT solutions for Erste Group, the leading banking group in CEE. Our service involves "run the bank" as well as "change the bank" activities. Our more than 2,000 IT experts and enthusiasts deliver best-in-class IT solutions and services to all Erste Group entities and by this directly to Erste Group's more than 16 million customers. Are you ready to work for one of the most innovative and largest IT companies in the CEE region? Then hit the "apply now" button.

The Datacenter Infrastructure & Network department is responsible for the complete operation of our data centers in Vienna including all central network solutions and components (LAN, Firewall, Loadbalancer, InternetSP, Cloud, etc.), as well as for the retained organization of the operation of our decentralized network connections and solutions.

We thus provide a highly available and complex infrastructure that plans/monitors and operates both on-premise infrastructure, software defined network and public cloud connections.

Your Tasks

Plan and manage our decentralized network solutions in cooperation with our sourcing partner based on Erste Group guidelines and standards

You are responsible for the overall architecture of the sourced solutions and their innovative further development

Receive new customer requirements and support the customer in the timely, project-oriented implementation on the respective target platform

Be co-responsible for all processes (Incident, Problem, Change, Request) and support the customer in case of escalations

Understand customer requirements and establish them on time on the respective platform

Company-wide process responsibility for network solutions (e.g. network monitoring, fault and incident management, availability management, problem management, change management)

Monitor and coordinate overarching issues and compliance with agreed KPIs and SLAs, monitor performance against defined KPIs and steer and implement appropriate measures to improve service quality

Check the billing of the correct service units and ensure the relevant customer billing in the internal billing systems

Work with enthusiasm on innovative topics as a strong team player

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Raphael Danner

raphael.danner@erstebank.at

Über dieses Unternehmen

Erste Bank der oesterreichischen Sparkassen AG

Graben 21
1010 Wien

27 Jobangebote

Über diesen Job

Network Management Operator (all genders)

in
Wien

Aktualität
27.02.2022

Tätigkeitsbereich
Technik | Ingenieurwesen

Anstellungsart
Vollzeit

Positionsebene

Weiterempfehlen

1 Job

Network Management Operator (all genders)

bei Erste Bank der oesterreichischen Sparkassen AG


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