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IT Support Engineer

Sr. IT Support Engineer (Tier 2)

Stimulating. Motivating. Challenging.

Stimulating. Motivating. Challenging.

The Kudelski Group is: a world leader in digital security. Its technologies are used in a wide range of services and applications requiring access control and rights management to secure the revenues of content owners and service providers for digital television. The Group also offers cyber security solutions and services focused on helping companies assess risks and vulnerabilities and protect their data and systems. And finally it is a technology leader in the area of access control and management of people or vehicles to sites and events.

Reference : 12305
Publication Date : 19-10-2021

Sr. IT Support Engineer (Tier 2)

Location : Phoenix, United States


The Sr IT Support Technician provides hands on expertise, support, and problem resolution to Phoenix-based Nagra-Kudelski team members.


* Manage deployment, support, administration, and replacement of Nagra's desktop computing environment consisting primarily of Microsoft Windows operating systems.
* Provision and deploy laptops, desktops, and mobile devices to end users.
* Administer user network security accounts, objects and services via Active Directory and Exchange.
* Collaborate with staff, computer users, supervisors, and managers to evaluate requirements for new or modified software and hardware.
* Identify opportunities and develop productivity support tools and strategies to align with Nagra's business requirements. Support tools encompass desktop operating systems; PC, laptop, and server applications; telecommunication support; email, calendaring, and handheld platforms; office automation tools; Intranet and video teleconferencing solutions support; remote access user support.
* Work regularly in the company-wide help desk system and processes for management and tracking and selects appropriate database and workflow tools.
* Create and implement physical asset tracking procedures using helpdesk software and bar coding on hardware.
+ Review help desk activity and make recommendations for increased organization efficiency and effectiveness.
* Assist in creating long-term strategies for growth and maintenance of the Nagra IS&T helpdesk group.
* Document existing productivity systems architecture and write future recommendations for management review.
* Develop, maintain, and test associated disaster recovery plans and Business Continuity Planning (BCP).

Requirements / Profile

Your Key Qualities and Skills
* Four+ years' experience in Information Technology support working with helpdesk related support applications and databases, reporting tools, methodology, disaster recovery, change control processes, and procedures.
* Strong technical hands-on experience with Windows operating systems and MacBook.
* Strong knowledge of Helpdesk operations, IT best practices, industry trends, and customer service.
* Executive/VIP support experience, including audio/visual experience for boardroom support.
* Effective listening and communication skills (clear and concise written and verbal capabilities) at all levels within the organization.
* Ability to thrive and stay professional in a fast-paced, time-sensitive organization.
* Able to work in an office normal business hours Monday through Friday.
* Preferred:
+ BS/BA in Computer Science or Information Technology (or equivalent) Experience with Azure / AWS.
+ Strong hands-on Linux experience.

You don't have to match all the listed qualities and skills exactly to be considered for this role. In fact, we expect you to master some of these on the job. So please apply!

Why you'll love it here

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Nagra-Kudelski is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education. We remain committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.

With Nagra-Kudelski, you can expect
* Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity.
* Opportunity to work with innovative, talented peers.
* Creative problem-solving and the ability to tackle unique, multi-faceted projects.
* Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.
* Generous time off for rest, relaxation, and hobbies.

Nagra-Kudelski is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V

Reference : 12305
Publication Date : 19-10-2021

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