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EMEA Omnichannel Manager Immunology

Job Information

J&J Family of Companies EMEA Omnichannel Manager Immunology in Austria

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in EMEA are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!

The EMEA Omnichannel Manager belongs to the EMEA Digital Stakeholder Engagement team in the CDS EMEA organization to ensure we provide a meaningful experience to our customers with the right content, through the right channel at the right time. The EMEA Digital Stakeholder Engagement team works to co-define and align the TA strategies for digital engagement with healthcare professionals and patients, drive digital launches and ensure synergy across therapy areas with a consistent framework and set of capabilities, in close collaboration with Integrated Brand Value Teams and Operating Companies.

Role Description

The EMEA Omnichannel Manager, reporting to the Sr TA Engagement Lead will work closely with the Integrated Brand Value Team (IBVT) and other relevant functions, across several aspects:
* As an Integrator - translating the Brand Value Plan (BVP) and Brand Strategy into innovative omnichannel tactics which will maximize HCP experience in line with our broader CDS ambition*
* As a Connector - working with the IBVT to leverage and maximize value of the Janssen portfolio of digital solutions and their core strategic functionalities and connecting relevant solutions, experts and best practices in CDS
* As a Shaper - lead on the delivery of new solutions which will help foster the new mindset of agility, omnichannel and customer centricity within the IBVT and the broader organisation.
*CDS = Customer Digital Strategy "Seamless and meaningful customer experience"
Key Responsibilities
* Through all stages of the IBP, make recommendations on specific omnichannel strategies and tactics that can be implemented to meet brand objectives
* Clearly identify the omnichannel components required within the customer journey in order to maximise the HCP experience.
* Co-ordinate and contribute to the development and implementation of the Content and Editorial Plan process to ensure alignment with brand objectives
* Specify the omnichannel requirements to be considered during external agency selection and provide guidance during their onboarding to ensure alignment with our digital eco-system and ways of working.
* Contribute to or lead on EMEA Omnichannel initiatives as required
* Work with platform leads (iConnect, JMC, eEvents) to ensure that platforms are correctly set up for the brand to execute its strategies and tactics
* Implement clear action plans with key functions for the execution of brand omnichannel tactics
* Implement appropriate KPIs and analytics to track the implementation and impact of the brand omnichannel tactics
* Via own networks identify, implement and scale best practices or key initiatives to support delivery of brand objectives
* Lead on the ideation process for proposed omnichannel solutions and strategies (utilising the principles of agility and customer centricity)
* Support Innovation & Operational Excellence team and OpCo's on scale up, of selected MVPs / pilots identified through the IDAP process
* Develop and submit business cases for other solutions and services into the IT / platform intake processes (eg to support new GTM)
* Work with the relevant functions on the implementation and scale up of new solutions and services
* Attend relevant Platform Design Boards in order to input brand requirements for consideration in future enhancements
* Ensure all tactics have a clear parameterisation and measure the impact.
* Have a clear focus on segmentation and personalization.
* Do continuous feedback loop, translating data into actionable insights to maximize the impact of the actions.
* Lead by example; be driven, have high levels of personal accountability, ensure the definition and implementation of clear roles and responsibilities.
* Challenge current processes and approaches with proactive proposals.
Key Interactions
Internal
* Integrated Brand Value Team Leader (IBVTL)
* EPM
* Other Integrated Brand Value Team Members: Medical, Medical Education, Market Access, Regulatory affairs, Communication & Patient Engagement, Compliance, Legal, Patient Solutions
* Synergy Team (BIMs, BAFMs, MR, OM)
* Platform Teams - Web Platform Team, CRM Team, eEvents Team, IT
* Innovation and Operational Excellence team
External
* External agencies and vendors

Qualifications

Experience, skills and competences
* A minimum of 5+ years business experience is required with a proven track record of working within highly matrixed environments and cross functional teams
* A minimum of a Bachelor's degree is required, an advanced degree in business or life sciences is preferred.
* Solid understanding of the pharmaceutical industry and changes in the business model.
* Demonstrable experience within the field of Sales and Omnichannel Marketing, experience of working within a digital/multichannel role within a start-up would be beneficial
* Demonstrable experience of omnichannel service propositions, both from an operational and strategic development perspective.
* Awareness of market trends, technological solutions and competitor propositions.
* Have strong people skills; approachable, empathetic and able to work with people to achieve progress. Excellent interpersonal and team skills are required.
* Have a proactive approach to tasks with the ability to work on own initiative
* Strong communication and presentation skills, specifically an ability to present complex issues and findings at multiple levels of the organisation.
* Comprehensive understanding of the critical business questions and drivers of performance
* Strong analytical thinking capabilities
* Experience of leading and influencing within a matrix organization
* Self-motivated with a proven ability to follow through on commitments using strong time-management and organization skills.
* Ability to build strong networks in- and outside of company
* Knows the roles and responsibilities of all key stakeholders and functions in the development of brand strategy.
* Prior experience in working with external agencies and vendors would be useful
* Ability to work effectively in virtual teams.
* Excellent written and spoken English. Fluency in additional EMEA languages would be beneficial.
* Must exhibit behaviours aligned to the J&J Leadership Imperatives,
* Awareness of and adherence to J&J Credo values, SOPs, Policies and Guidelines.
* This position requires maximum of 50% travel across the EMEA region
Location: Central European Location
It is anticipated that the role holder will be based in his/her current country of residence as long as easy access to travel/transportation and local hosting is available at a Janssen office.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Belgium---

Other Locations

Europe/Middle East/Africa, Europe/Middle East/Africa-Netherlands, Europe/Middle East/Africa-Switzerland, Europe/Middle East/Africa-Denmark, Europe/Middle East/Africa-Italy, Europe/Middle East/Africa-Portugal, Europe/Middle East/Africa-Austria, Europe/Middle East/Africa-Germany, Europe/Middle East/Africa-Spain, Europe/Middle East/Africa-France, Europe/Middle East/Africa-United Kingdom

Organization

Janssen Pharmaceutica N.V. (7555)

Job Function

Marketing

Requisition ID

00001HRL

Über dieses Unternehmen

J&J Family of Companies


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EMEA Omnichannel Manager Immunology

in
Österreich

Aktualität
10.09.2021

Tätigkeitsbereich
Marketing | Werbung

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EMEA Omnichannel Manager Immunology

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