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Reservations Sales Agent

Reservations Sales Agent
Apply now Position: Reservations Sales Agent
Job no: 523083
Employment type Full time
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Department: Reservations, Non-Management (Entry)
+ Process and confirm guest room reservations made by clients, identifying guest needs/
+ Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
+ Accommodate and document special requests.
+ Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
+ Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
+ Show complete product knowledge, understand rate structure and apply rate management.
+ Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
+ Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
+ Ensures all requests are handled in the time frame set by the company.
+ Ensure to apply required departmental standards in LQE, MOQA and Forbes.
+ Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
+ Ensure information provided to Guests is accurate and individualized.
+ Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
+ Services our customers in order to grow share of the account.
+ Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
+ Handles guest complaints and disputes.
+ Ensures an excellent working relationship with all colleagues within the hotel.
+ Leads by example in fostering positive employee relations and demonstrating values.
+ Effectively communicates with other departments, especially Sales, Front Office and Banqueting.
+ Utilizes all available on the job training tools for employees.
+ Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.
+ Ensure all Policies and Procedures are understood and adhered to.
+ Attends weekly and monthly department meetings and prepares accordingly.
+ Conducts sites visits as required by hotel operation.
+ Participates in Client Entertainment with Sales Department as required.
+ Joint Sales calls with team as required.
Skills & Qualifications
+ Previous experience working in a 5-star hotel environment.
+ Previous experience working in the GCC preferred.
+ Senior School qualification or equivalent.
+ Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
+ Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
+ Clear communication; effective verbal and written communication skills in English and preferably in Arabic.
+ Friendly personality with excellent interpersonal skills and can do attitude.
+ Perform job with attention to details.
+ A minimum 1-year experience in a hotel and or administrative position selling in hospitality.
+ Previous work experience in Reservations or Front Office.
+ Good knowledge on computer systems i.e MS Office applications.
+ Prior experience with PMS system.
Advertised: 29 Aug 2021 Arabian Standard Time
Applications close: 31 Oct 2021 Arabian Standard Time

Über dieses Unternehmen

Mandarin Oriental Hotel Group


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Über diesen Job

Reservations Sales Agent







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Reservations Sales Agent

bei Mandarin Oriental Hotel Group

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