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Sales Support Administrator Job

Sales Support Administrator Job

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DATE: Aug 23, 2021

LOCATION: Lancaster, Pennsylvania, United States, 17603

Company: Armstrong World Industries


Primary location: Lancaster, Pennsylvania

Relocation offered: No

Employment status:

Travel: 5%

Location: Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong World Industries (AWI) has a job opportunity for a Sales Support Specialist in our Architectural Specialties team based Lancaster, PA.

Reporting to the Customer and Sales Operations Manager, the Sales Support Specialist will be responsible for providing effective and timely sales support and technical customer service as a part of Armstrong's Commercial Sales Team.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to:
* Engaging a diverse, purpose-driven workforce;
* Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
* Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
* Being a catalyst for change with all of our stakeholders; and
* Making a positive difference in the environments and communities we impact.

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
* A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
* Personal development to grow your career with us based on your strengths and interests.
* A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
* A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

What you'll be doing:

* Providing support for Customer Relationship Management system.
* Conducting general administrative support to department staff.
* Pulling reports for Commercial Sales (the distributor purchase reports).
* Handling customer web access requests.
* Creating PowerPoint presentations for distributor meetings.
* Maintaining customer tax exemption administration.
* Generating requests for updated information and cover letters; sending copies to the appropriate people both internally and externally. Updates the appropriate databases.
* Gathering data and prepares reports monthly utilizing Microsoft Excel.
* Onboarding & Offboarding employees, as necessary, within the Customer Focus Center and Commercial Sales Team.

Required Qualifications:

* High school diploma or GED equivalent required.
* Demonstrable experience in sales support administration, or similar roles.
* Experience with sales industry software like Salesforce and Client Relationship Management (CRM) systems, or similar.
* Experience setting up and conducting webinars required.
* In-depth knowledge of administrative recordkeeping practices.
* Intermediate to advanced level proficiency in MS Outlook, Word, Excel, SharePoint, and PowerPoint.
* Ability to work independently and exercise good judgment in handling and processing confidential information.
* Excellent written and verbal communication skills, as well as customer service skills.
* Exceptional interpersonal skills and a proactive approach toward problem-solving.

Preferred Qualifications:

* Associate degree in Business Administration, Business Management, or a related field preferred.

Armstrong World Industries (AWI) is an equal opportunity, affirmative action employer and we value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodation statement: If you need a reasonable accommodation for any part of the employment process, please contact us by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

Job Segment: Sales Support, Sales Operations, Developer, Business Manager, Sales, Technology, Management
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Armstrong World Industries (awi)


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