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Support Engineer - Intune

Job Information

Microsoft Corporation Support Engineer - Intune in Other, Austria

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

As an Intune Support Engineer you will have the opportunity to leverage tools and troubleshooting skills to solve technically, complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team as the voice of our customers to drive continual Service improvements.


* Responsible for the customer support experience with Microsoft

* Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

* Identify cases that require escalation (either technically or strategically)

* Create and maintain incident management requests to product group/engineering group

* Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience

* Provide ramp activities, knowledge sharing, technical coaching and mentoring

* Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

* Lead or participate in building communities with peer delivery roles; may be workload or specialty specific


Language Qualification

English Language: confident in reading, writing and speaking.

Fluent in German/French/Italian is a plus


* Demonstrated experience in IT or Technical Support experience (in Tier 2 / Tier 3 support),

* Subject Matter Expert knowledge of one or more of the following domains: Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services, Mobile device configuration and app deployment.

* Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.

* Genuine passion for technology and desire and aptitude to increase technical skill level required.

Preferred Technical Qualifications:

Strong knowledge and background in the following areas:

* Microsoft Intune/ Microsoft Endpoint Configuration Manager (SCCM)

* other third party MDM platforms (vmware Airwatch, MobileIron, Maas360 etc)

* Windows Networking

* Group Policy configuration

* Software and Patch Management

* Operating System Deployment

* Configuration of client endpoints and endpoint management

* AD DS knowledge

* PKI Infrastructure

* PowerShell Skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Support Engineer - Intune



Technik | Ingenieurwesen




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Support Engineer - Intune

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