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IT Administrator- Petaluma

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IT Administrator- Petaluma

There's Always a Seat at Our Bar

The Lagunitas Brewing Company began on a kitchen stove in Northern California in 1993 and has always looked to the future - whether supporting local communities by turning beer into money for the cause, or fueling stories, songs, and experiences with our IPA. Wherever you go: Beer Speaks, People Mumble.

About the Role

This position is responsible for assisting on-site and remote users in a mixed PC/Mac environment, performing basic to advanced troubleshooting, while ensuring the upkeep, configuration and reliable operations of applications, computers, networks, servers, and systems.

What You'll Do
* Provide onsite and end-user escalation support from the Unisys Service Desk Team; not limited to hardware, software, office and communications equipment, network and remote connectivity.
* Log all help desk interactions accurately in a centrally managed ServiceNow ticketing system
* Perform user account administration in legacy and heiway domain environments; create/change/disable user accounts and email address in Active Directory and other company systems; including file permissions, security access lists, service accounts, and group policies
* Support and manage our SCCM, Intune, and Jamf end-user management platforms
* Configure/deploy end-user hardware (Desktops/Laptops/Mobile Devices/Phones), including SCCM deployment.
* Deploy desk phones in a managed VOIP system.
* Assist with Planning, implementing, and supporting company-wide initiatives of new technology deployments, upgrades, and migrations, including change management and end-user adoption.
* Assists with the managing and maintenance of Lagunitas systems and network infrastructures, including physical and virtual servers, LAN, WAN, & WLAN networks, security systems, email, file shares, online services (SaaS, PaaS, IaaS), and other infrastructure issues as directed
* Develop and manage business relationships with vendors such as Apple, Dell, CDW, Amazon, etc. Makes business decisions by directing new partnerships, vetting vendors, negotiating contracts and maintaining account relations.
* Collaborates with IT Manger with all technology purchasing for the business, ensuring that existing policies and regulations are being followed.
* Collaborates with Finance team to streamline systems for technology purchasing and coding; manage technology purchasing and department approval process.
* Maintain and update procedures and configuration documentation of infrastructure, architecture, and operations guides
* Helps in disaster recovery efforts in the event of an outage
* Maintain working knowledge and expertise of products and/or services
* Other duties and projects as directed
* Limited weekend and after hours maintenance required
* Limited travel to other site locations

What We're Lookin' For
* Requires Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience; a minimum of 2 relevant work experience.

* Must have the ability to prioritize, meet strict deadlines and maintain confidentiality.
* Must have the desire to learn new technologies and problem solve.

* Excellent verbal and written communication skills; ability to effectively communicate with employees at all levels throughout organization.
* Experience with or knowledge of Active Directory and Exchange Server infrastructure, including Office365, cloud technologies (IaaS, SaaS, PaaS, etc.), and Networks.
* Commitment to excellence and high standards; Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Key Relationships
* Reports directly to the IT Manager
* HNK End-user product owners, Lagunitas Cybersecurity Officer, and Systems Administrator
* Frequent interaction across all departments

Physical Requirements
* Ability to use a computer keyboard and calculator.
* Work environment is primarily indoors in a typical office environment (by Lagunitas standards).
* Must be able to climb ladders, stairs, lift 50lbs, and occasionally work on overhead equipment.
* Ability to travel occasionally (less than 10%).

Come as You Are

At Lagunitas, we welcome people (and dogs) from all walks of life. Anyone, regardless of their race, creed, nation of origin, sexual orientation, gender identity or expression, disability status, veteran status, marital status, or age, has a home here. Love, progress, and acceptance will always have a seat at our bar.

Nearest Major Market: Santa Rosa
Nearest Secondary Market: Petaluma
Job Segment: Telecom, Telecommunications, Computer Science, Information Systems, Service Desk, Technology, Customer Service
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IT Administrator- Petaluma



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IT Administrator- Petaluma

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