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Senior Technical Support Engineer (Waldorf - Rot)

Job Information

RedHat Senior Technical Support Engineer (Waldorf - Rot) in Austria

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Technical Support Engineer to join us at SAP's LinuxLab . In this role, your daily responsibilities will include providing high-level technical support to customers using SAP applications with Red Hat's solutions. You'll need to be able to troubleshoot and diagnose problems on the phone or online, develop relationships, and consult with other in-house engineers and developers to arrive at creative solutions and improve customer satisfaction. You will become an expert on Red Hat's technologies and a trusted adviser to enterprise-level customers. You'll work closely with them and help us continually prove our value to them. As a Senior Technical Support Engineer, you will work with key customers both on-site and remotely to build relationships of trust and confidence between Red Hat and the customer engineering, development, and operations teams. You will be expected to share your knowledge with your
colleagues and customers alike, whether by contributing to the global Red Hat knowledge base to facilitate quicker resolution times for future customer cases, providing internal training sessions on a particular area of interest, or by mentoring teammates on an ongoing basis. You'll get an opportunity to be actively involved in product development, verification, troubleshooting, documentation, and upstream community work.

Primary job responsibilities
* Resolve customer inquiries coming over phone, chat, or web within a designated service-level agreement (SLA) period
* Provide technical support to Red Hat's enterprise customers
* Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
* Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
* Contribute to the global Red Hat knowledge management system
* Help address highly complex and critical issues
* Keep our customers updated and ensure that they are satisfied with our support
* Manage customer cases and maintain clear and concise case documentation
* Participate in case review conference calls with customers when needed

Required skills
* Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases using Linux
* Experience with SAP
* Solid troubleshooting and debugging skills; passion for problem-solving and investigation
* First-rate customer service, prior help desk experience, or customer-focused experience
* Excellent written and verbal communication skills in English; basic language skills in German and the desire to learn more

The following are considered a plus:
* Direct experience with a number of our technologies, i.e., virtualization, clustering, system management, Red Hat Enterprise MRG, and cloud
* Any previous scripting or programming experience, including Bash, Perl, Python, Java, or Ruby
* Fluent language skills in German
* Bachelor's degree
* Prior Red Hat Certified Engineer (RHCE) or other Linux certification; RHCE certification will be required within 60 days of starting
* Experience with high availability environments


About Red Hat

Red Hat ( is the world's leading provider of enterpriseopen source ( software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting date 22 hours ago (8/3/2021 3:34 AM)

Job ID 88710

Location Remote Austria

Über dieses Unternehmen


0 Wien

3 Jobangebote

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Senior Technical Support Engineer (Waldorf - Rot)



Technik | Ingenieurwesen




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Senior Technical Support Engineer (Waldorf - Rot)

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