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Customer Experience Associate

FACTOR_ Part-Time Customer Experience Associate

Aurora, IL

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Role: Part-Time - Customer Experience Associate

Location: Aurora IL - 2372 West Indian Trail Aurora IL 60506 (Kane County)

This role will be in-office at our Aurora, IL facility once we are able to safely return to the office.

As you may have read in the news …..

"HelloFresh Acquires Ready-to-Eat Meal Company Factor75, Inc."
* The acquisition marks the next step in HelloFresh's growth plan in the US to strengthen its leading position and to expand its total addressable market
* Both companies will benefit from their combined resources, operational excellence and data-driven approach

We are extremely excited by this news as we add to the range of products available to our customers.

So what is Factor?

We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information.

We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy!


We're seeking an enthusiastic and highly motivated Part Time - Customer Experience Associate. This is a problem-solver type role and is ideal for a candidate who is passionate about
food, fitness, and most importantly, delivering exceptional customer service.

Our Customer Experience Team is an integral part of our growing company. You would be responsible for making our customers happy and ensuring they have a pleasant experience with our company each and every time. Your input and feedback to management are critical to the improvement and growth of our company.

* Delivering world-class customer service through phone, email, and live chat
* Assisting customers in managing their Factor meal plans
* Building a positive relationship with the various departments and team members to
ensure our customers are receiving the best product and service possible!
* Acting as customer feedback collection point.
* Working in a fast-paced, fast-changing environment. Thinking on your feet to devise creative solutions to all problems that arise
* Thinking creatively about ways to improve the relationship with the customer

About You:
* You have stellar written and verbal communication skills
* You have a strong ability to empathize with customers, handle objections and defuse
upset customers
* You are a self-starter, take initiative and get stuff done with a high degree of excellence
* You wholeheartedly believe in the power of process and have a passion for attention to detail.
* Develop a rapport with our customers in all interactions; offer solutions - not excuses
* Identify potential improvements and recommend them to CC leadership; support change initiatives
* Consistently meet quality and utilization expectations

Minimum Qualifications/ Requirements:
* 2-3 years of experience in a customer service related position
* Proficient with technology and web-based apps (Google Drive, Gmail, Zendesk,
* Open to working shifts outside typical business hours at times

Optional Qualifications:
* You have a background/experience in nutrition and/or fitness
* You have done some type of sales, whether internal/inbound call sales or external
* You have a high capacity for learning new skills, ideas, and processes quickly

Über dieses Unternehmen


8054 Oberpremstätten

50 Jobangebote

Über diesen Job

Customer Experience Associate




Teilzeit | Geringfügig



1 Job

Customer Experience Associate

bei HelloFresh

* Pflichtfelder


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