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Senior Manager in Consulting Services

Senior Manager, Consulting Services - Front Office + Portfolio Analytics

Location: Bad Homburg, DE; Vienna, AT
Application deadline: 2021-02-20-08:00

As a Senior Manager in Consulting Services, you will play a key role in developing and selling professional services as well as in delivering project to the clients within your responsibility. You will also be responsible for developing and maintaining excellent client relationships and satisfaction.

In addition, you will be responsible for leading, motivating and developing a group of highly skilled SimCorp Dimension experts.

As part of the EMEA Consulting Management Team, you will contribute to the development of the EMEA Consulting services strategy and support the Regional Director in the execution of the strategy across the Central Europe (CE) region.

Main responsibilities

* People development and management.
* Lead and manage a team of consultants, including goal setting, salary discussions and career development.
* Handle regular talks with your team members and provide continuous feedback.
* Work with individual employees to raise employee satisfaction and engagement.
* Secure continuous training/learning in the team as well as knowledge sharing.
* Responsible for talent recruiting, onboarding and development in your own Consulting team.
* Act as a coach, mentor and provide career guidance to all consultants within your team.
* Allocate consultants to projects/tasks based on both business requirement and consultants aspirations and capabilities.
* Sparring with consultants within their specialized area, on project challenges and within generalist areas for those consultants working across system or with Project Manager.

Service Line Front Office + Portfolio Analytics
* Ensure that the consultants contribute as much as possible to the team given the constraints for each consultant.
* Facilitate knowledge sharing and collaboration within the Service Line to ensure that clients always get consistent and optimal guidance.
* Align with the peer-managers and the global practice lead to ensure that newest and relevant knowledge within the service line is captured by the group and specific consultants: new versions of SimCorp Dimension and new modules/standard packages/services in SimCorp Dimension as well as business trends within the Service Line practice.
* Support Customer Experience within the Service Line Practice to drive product and services adoption in order to increase License and Services revenue.
* Identify market trends, client needs and collect competitive intelligence in the Service Line practice of the Market Unit.
* Maintain extensive knowledge in the Service Line product and service portfolio, strong knowledge of related functions as well as regular interactions outside own functional area.
* Drive local use of standardization, minimize customization.
* Capture, reuse and improve Service Line solutions and knowledge to enhance delivery efficiency, locally and globally.
* Ensure local and global practice collaboration and knowledge sharing.

Client Responsibilities

Delivery Excellence
* Be accountable for project profitability within your responsibility by delivering projects according to scope, time and budget as well as best executing professional services, applying market and SimCorp delivery best practices.
* Lead pre- and post-sales discussions related to project scoping and implementation.
* Be accountable for project execution capacity as well as coordination of resources during the project sales phase & quality assurance of all (contractual) deliverables.
* Participate in internal and client steering group meetings.
* Facilitate or create SOW's for customers within responsibility in close coordination with Customer Experience when relevant.
* Ensure staffing of projects for customers within responsibility in close coordination with the rest of EMEA Consulting Management (requesting resources from Practice Managers, escalation to Regional Director).

Business development
* Sell Consulting services and accountable for the revenue target.
* Contribute to the development of profitable consulting services.
* Deliver on financial and operational KPI's for Professional Services in the market unit while balancing efficiency, effectiveness and quality/satisfaction.
* Consulting contact/Customer responsible for 10-15 customers, as Implementation Manager.
* Participate in Account Teams and potentially strategy meetings for customers within responsibility - involve relevant Practice Managers when needed.
* Contribute to global initiatives to improve efficiency and grow services revenue.
* Cultivate leads for consultancy at customer within responsibility in collaboration with the Customer Experience team.
* Coordinate with Customer Experience and Value Advisory on block-busters and campaigns within the Service Line.
* Organize and/or participate in local events in your region.

KPIs attached to the role
* Revenue target on the team
* Billable utilization target on the consultants in the team
* Configuration Delivery Center utilization target
* ABR for projects within your responsibility
* NPS score for projects within your responsibility
* Employee Engagement Survey score for your team

Your Profile

* You have an excellent understanding of our clients' business processes in the Asset Management or Asset Owning & Servicing industries.
* You have a proven track record in commercializing, delivering & packaging standard solutions in a complex business environment.
* You are able to discuss the challenges and demands that our clients are facing and you are driven by delivering high-quality consulting services to our clients.
* Further, you possess the following qualifications:
+ Excellent leadership skills and ability to coach, motivate and engage employees.
+ Creating and delegating challenging tasks to further the development of the individual employees.
+ Ability to build and foster strong customer relationships.
+ Experience in managing complex client situations and projects.
+ Ability to make sound decisions by pursuing ways to balance quality, cost, risk and resources.
+ Great time-management and prioritization skills.
+ Strong planning, execution, and coordination skills.
+ Empathy and the ability to listen.
+ Strong communication, influencing and conflict management skills.
+ Good negotiation skills.
+ Excellent presentation and communication skills in English.

About us

SimCorp is a leading provider of investment management solutions to the world's largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. Here you will get to work with skilled and supportive colleagues. We are more than 1.900 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe.

We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities.

Read more about working at SimCorp on our career site.


For additional information about the position, please contact Tom Riesack, Regional Director Consulting Services - Central Europe, or Rita Jeziorowski, Senior Talent Acquisition Partner. Applications are continuously assessed, so please send your application via Workday as soon as possible.

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Senior Manager in Consulting Services



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