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Security Operations Manager

Security Operations Manager.

Stimulating. Motivating. Challenging.

Kudelski Security, a division of the Kudelski Group (SIX: KUD.S), is an innovative, independent Swiss provider of tailored cyber and media security solutions to enterprises and public sector institutions.

Our team of security experts delivers end-to-end consulting, technology, managed services, and threat intelligence to help organizations build and run successful security programs.

Our global reach and cyber solutions focus is reinforced by key international partnerships.

Kudelski Security is headquartered in Phoenix, Arizona and Cheseaux-sur-Lausanne, Switzerland. For more information, please visit:

Location: Cheseaux, Switzerland


As a Shift Leader Manager for our Managed Security Services, you will take on a key role in RUN of the MSS Operations at Kudelski Security. You work in close collaboration with the Operations Manager and the whole Operations teams to build a strong and growing group in Switzerland. In the context of a fast clients' expansion and service coverage, the team needs to get ready for coming challenges and ensure a state-of-the-art provided service.

If you:
* are passionate about cyber security and willing to bring the best security coverage to renamed Swiss and global companies
* think a work framework is a continuous journey to improvement and you love to better tools and processes
* have a great team spirit and want to enforce the successful and positive atmosphere of the crew

This position could be for you.


Your Responsibilities will be to:
* Manage the Tier-1 security analysts, 10 to 15 people, ensuring their continuous evolution and competencies improvement.
* Be on top of all Operations activities and act as the single point of contact (SPOC) between Operations and all MSS entities.
* Ensure the good march of the service (Planning, peak of events, …)
* Provide feedback and proposition to Management, DevOps and MSS teams about tools and processes to improve Operations capabilities and scalabilities
* Act as the Ops Crisis Manager in case of critical issue
* Improve and monitor current SLA and KPI

This role involves
* Top relationship with the Tier-1 as they will have to trust and respect the Shifter Leader being their advocate and mentor
* High level of coordination with MSS teams to ensure a global understanding of on-going activities and a smooth interaction between all parties.
* High level of interactions with the Tier-2 and Operations Manager to reach a high quality of the delivery and
* Regular interactions with DevOps team to guarantee the best tools and infrastructure functioning

Your aim is to play an active role in helping Kudelski Security to orchestrate the CFC Operations service, build a strongly unified team and ultimately make our customer's lives more secure.

Requirements / Profile

You are
* Willing to provide excellent client satisfaction
* At ease with managing a team of freshly graduated engineers
* Good at exposing and arguing concerns and needs to third parties
* Interested in dealing with operational and strategical constraints
* Comfortable with MSS services
* Ready to participate in clients' discussions

You have
* A proven success in team management
* Excellent IT skills (network, protocols, infrastructure)
* Good knowledge of SIEM technologies
* Good knowledge in cyber security threats and tactics
* Good knowledge in Cloud and OT/ICS technologies
* Fluent in English and French
* A very good level of written English

These would be a plus:
* Able to speak German
* ITIL certification

Join us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.

If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.

Reference: 11830
Publication Date: 10-02-2021

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Kudelski Security


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Security Operations Manager



Softwareentwicklung | Programmierung




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Security Operations Manager

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