Customer Services Advisor

Customer Services Advisor

The Dash Group Redruth United Kingdom Customer Support
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Company Description

The Dash Group, based in Redruth, provides a diverse range of services to businesses and consumers. Dash Logistic Services offers distribution, fulfilment, vehicle hire and self-storage throughout the South West and beyond, Dash Convenience Stores serve local communities in Cornwall and DWN supplies maps and other fast moving goods to retailers and consumers across the UK. Due to our continued expansion, we are looking to recruit Multi Drop Parcel Delivery Drivers to provide a professional service to our customers. This role will report to the Operations Team and involve taking responsibility for delivery and collection of parcels in a timely manner throughout Cornwall.

Position

DWN, home to Venture Wholesale, Dash4it and The Cornish Hamper Store, is now looking to recruit a full time Customer Services Advisor to play a key role in a busy environment providing a responsive and professional service to our customers across the UK.

Requirements

Main Duties & Responsibilities

Customer Services

* Dealing with customer calls, emails and messages

* Order processing

* Updating customers on stock delays

* Monitoring and responding to social media messages

* Returns processing

* Complaints management

* Maintaining sales channels and managing 3rd party portals

* Customer service & office support

* Invoice filing & general office duties

Sales & Account Development

* Outbound calls to existing customers

* Encouraging and advising customers on range development

* Following up leads and sales enquiries to secure new business

* Key account maintenance

Personal Specification

* Excellent communication skills

* Organised with good attention to detail

* Confident in dealing with people on the phone or in person

* Time management skills

* Confident with figures

* Positive and customer friendly attitude

* Able to deliver effective customer service

* Competitor awareness

Other information

Further Information

Reporting to: Operations Manager

Based: Redruth Site (TR15 3RQ)

Hours of Work: 8.30 - 17.00 Monday to Friday with Saturday mornings by rotation.

40 hours per week

Salary: £9.30 per hour

Holiday Entitlement: 5.6 weeks per year (including Bank Holidays).

Start Date: Immediate

Applications In writing only with a covering letter, including salary details and CV, to jobs@thedashgroup.co.uk.