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Customer Success Manager

Junior Customer Success Manager

Our customers are of highest importance for our business. We're looking for someone who's representing our company to a customer base with a little shy of 20 million users when handling inquiries and helping them resolve technical issues.

You will work together closely with the Customer Success team, as well as cross-departmental with our Marketing and Sales teams. Other exciting tasks, such as delivering input for our products and features, maintaining our help center as well as being a brand advocate for Meister will also be part of your responsibility. You will serve as the first point of contact to customers and manage the communication internally and externally. If helping our customers to be successful with our products and how to use them most efficiently, is what gets you out of bed in the morning - then we would love to hear from you.

Requirements

* >1 year experience in a Customer Success function (e.g. Support Agent, Account Manager, Renewal Manager)
* >1 year experience working for a SaaS company
* Experience in upselling/cross-selling
* First-rate computer skills and understanding of web technologies (e.g. debugging browser display issues) and a solid understanding of multiple Operating Systems (Windows, Android, MacOS, iOS)
* Good communication and organizational skills with a "Team Player" mentality
* Unwavering appreciation for our customers and the Meister products
* Excellent written and verbal German and English skills, additional languages are a plus

Our offer

* Small, highly motivated team
* Competitive annual salary starting at 30.000 gross, depending on your experience
* Strong focus on the personal and professional development of all employees
* Take part in fairs and conferences
* Startup atmosphere (BBQs in the garden, yoga sessions, annual company retreats, …)
* Location: Vienna, Austria

Hackfest

Annual team getaway, as well as Hacky Fridays every week to work on your personal projects.

Team Spirit

We really like the products, but also one another. Going out together, BBQs and much more can be part of the job for anyone who'd like to join!

Fitness

Weekly (non-compulsory!) runs at the Donau Kanal and in-office Yoga.

Personal Development

Meister supports you in your personal career development with detailed & ambitious paths within the company.

Flexibility

Although we have a pretty cool office, we also understand that you wanna work from home sometimes. You're welcome with whatever hardware you'd like!

Games

We work hard and play hard. Our office is equipped with a pool table and a PS4.

Apply Now

Über dieses Unternehmen

Rudolf Ölz Meisterbäcker GmbH & Co KG

Achstraße 9
6850 Dornbirn

2 Jobangebote

Über diesen Job

Customer Success Manager

in
Wien

Aktualität
07.02.2021

Tätigkeitsbereich
Technik | Ingenieurwesen

Anstellungsart
Vollzeit

Positionsebene

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1 Job

Customer Success Manager

bei Rudolf Ölz Meisterbäcker GmbH & Co KG


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