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Digital Product Manager

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Digital Product Manager

Job purpose
As the Product Manager, you are primarily responsible for the UC platform at MBI and its successful operation in market with distributors and outlets. You will help to build the strategy and ensure a smooth running platform that includes integration.

Reporting lines

Direct reporting line to Head of Digital

Key accountabilities and responsibilities

*Drive Positive User Experience

*Manage front end configuration of UCP and SFA platforms

*Ensure configuration and features across all platforms deliver on the needs of customers/distributor.

*Work closely with the regional product lead to share features, design ideas and user stories.

*Lead voice of the customer feedback/user research to identify 'roadblocks' for adoption and usage

*Drive increase in NPS scores by converting user feedback into actions for distributors and deployment teams

*Drive integration and continuous improvements

*Work directly with IT team to integrate platform into internal/external systems.

*Regularly examine distributor order processes and provide pragmatic solutions to optimize workflows (online and offline).

*Training & Business build

*Work closely with users of the UCP platform to understand gaps in understand and training required for our sales, distributor and supply chain teams.

*Look for opportunities to grow user base and basket size/frequency through UX and user behavior analysis.

In short
You are able to be versatile, learn on the job and optimistic as we start on our digital journey. You will need to ensuring scale up ambitions are met at the timeline agreed and work with the regional team to ensure regional and local strategy is delivered in line with expectation.

Required qualifications
* Bachelor or Master degree, preferably in business and IT
* 2 years experience in an ecommerce product development (including Business Analyst, Product Owner, UX)
* Scrum and Product Owner training is highly recommended
* Minimum of 3 years experience in an ecommerce product environment
* Experience and knowledge of B2B ecommerce solutions and with agile methodologies & Scrum
* Analytically strong with creative problem solving skills
* Strong attention to detail, able to identify business processes and routines
* Capable of clarifying complex problems and structures
* Strong at balancing technical trade-offs
* Independent, pro-active way of working
* Agile mindset, able & willing to constantly adapt to changing realities
* Fluent English speaker

Job Segment: Supply Chain Manager, Manager, Product Manager, Supply, Business Analyst, Operations, Management, Technology
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Digital Product Manager







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Digital Product Manager

bei Mbi

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