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Technical Quality Manager Job

Requisition ID: 120862
Work Area: Customer Service and Support
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

PURPOSE AND OBJECTIVES

SAP Digital Business Services is recognized for its world-class service and support offerings. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customer's solutions and safeguarding their operations.

 

SAP Support premium engagements (SAP MaxAttention, SAP Active Embedded) are tailored solutions for the innovation, implementation, operation, and upgrade of SAP solutions. This program is the leading edge of the SAP support offerings for midsize and large customers. It is unique in the IT-market.

 

For the execution of our premium engagements we are looking for Technical Quality Managers (TQM) working onsite at our customer's premises. As a TQM you will act as SAP's Support front office lead within the customer's IT-organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, operations, and upgrades. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP Support on project level.

 

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

 

EXPECTATIONS AND TASKS

  • Understand the customer's solution landscape, business processes and initiatives
  • Provide transparency about your customers status overall and maintain the project status information for the customer where you are working on
  • Identify areas of risk or for improvement overall
  • Create detailed engagement and service plans and drive their execution
  • Being able to communicate with the development and Mission Control Center
  • Prequalification of issues & problems and raise issues
  • Support customer after going live
  • Defines content and schedule of quality gates in cooperation with the project manager
  • Responsible for quality assurance in the quality gates
  • Ensures overall completeness of migration approach, (all work areas are reflected in the project plan)
  • Coordinate involvement of SAP Support resources onsite and in the back office
  • Identify top issues, define according action plan and drive the resolution process
  • Acquire the role of a trusted SAP advisor inside the customer organization
  • Report to management and executive level
  • Be always aligned and updated with the SAP Strategy.
  • Be always curious and updated with new SAP solutions.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor in Computer Science, Science, Mathematics, Engineering or similar
  • Good customer management skills
  • Proven ability to work with customers on project level
  • Preferred: SAP business process & technology skills
  • Preferred: Project management experience
  • Mandatory: fluent in German and English language

 

As a competitive employer, apart from generous added benefits, we also offer a basic salary which is based on the current "Collective agreement for employees in the services sector within the automatic data processing and information technology sector" with a minimum of 2.908,00 Euro as a gross salary per month on the basis of full-time employment. An additional salary is calculated according to qualifications and appropriate work experience. In addition to the basic salary we also offer an annual performance based bonus system.

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: 


Job Segment: Information Technology, IT Manager, ERP, Engineer, Technology, Quality, Engineering

Über dieses Unternehmen

SAP Österreich GmbH

Lassallestr. 7b
1020 Wien

12 Jobangebote

Über diesen Job

Technical Quality Manager Job

in
Österreich

Aktualität
17.01.2017

Tätigkeitsbereich
Qualitätsmanagement | Qualitätssicherung

Anstellungsart
Vollzeit

Positionsebene
Mitarbeiter | Angestellter

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1 Job

Technical Quality Manager Job

bei SAP Österreich GmbH


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