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Application Support Manager (timezone 2)


  • Team leadership and management
  • Management of 3rd party vendors / suppliers
  • Engagement with Business Relationship Managers and business representatives
  • Escalation management (major incidents)
  • Enabling and improving people, process and technology to deliver an optimal IT support service to the business
  • Creation and enforcement of process standards
  • Service reviews, KPI, management information reporting


  • Team management
    • Annual objectives and performance reviews
    • Career development
    • Remuneration
    • Scheduling / prioritisation
    • Attrition
  • Manage service reviews, service levels / OLA, operational engagement with all 3rd party and internal vendors / suppliers
  • Engage with Business Relationship Managers and business representatives to optimise response and restoration for major incidents
  • Ownership and leadership of response and resolution for all major incidents
  • Co-ordinator and single point of escalation for all timezone operational issues
  • Ensure project work requiring team resources is adequately resourced and reported
  • Create, maintain and continuously improve Service Operate and Service Transition process and technology standards, including IT information library and CMS frameworks
  • Ensure the delivery of IT security operations services
  • Respond and address audit issues
  • Provide regular internal reviews on key performance and management information reporting

Unsere Anforderungen:

  • Education level: Degree
  • Relevant experience: 10+ years (hands-on)
  • Professional certifications / qualifications: ITIL certified
  • Technical skills: ITSM tooling, Google Productivity Suite, experience of working with Agile and DevOps methodologies
  • Non-technical skills: Communication, team-work, problem-solving, analytical, flexible, adaptable, organised, manage under pressure
  • Language: English, and predominant timezone languages


  • Entgelt: €77.000 - €77.000
    Standort: flexible

Über dieses Unternehmen

G4S Secure Solutions AG

Dresdner Straße 91/1
1200 Wien

4 Jobangebote

Über diesen Job

Application Support Manager (timezone 2)



Engineering | IT-Technik


Mitarbeiter | Angestellter


1 Job

Application Support Manager (timezone 2)

bei G4S Secure Solutions AG

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