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Information, Communications & Technology Manager (ICT) - G4S Risk Management


The purpose of the ICT Manager would be toprovide SME IT Support to the RM business.

Included responsibilities, but not limited to, would be to maintain the current IT & Communications infrastructures and lead the implementation of new technologies in to G4S RM. Ensure 24/7 availability of critical ICT systems - including servers, Networks, firewalls, telephony structures, storage technologies, back-up technologies and central management architecture in the most cost-effective method suitable for the task. Manager all aspects of information security relevant to the business and ensure compliance with all Group IT policies.


1. Develop, implement and manage the G4S RM IT & Communications Strategy

  • Define current, and determine future, IT & Comms requirements in line with the business strategy
  • Ensure the IT & Comms Strategy is communicated to, and approved by, G4S RM directors in line with group timeframes
  • Implement Group Information Security Policy and Good Practice Guides across the businesses

2.Manage outsource partners

  • Maintain Service Level Agreements as required
  • Direct the management of IT &Comms contracts registers and own the audit plans
  • Manage relationships with service and technology staff, businesses, suppliers and region
  • Manage all IT & Comms procurement activities including liaising with external partners on purchase orders and allocation of costs to appropriate business cost centres
  • Perform cost benefit analysis for new requests / requirements

3.Manage Development activities

  • Ensure that new development activities (programme applications) support IT & Comms Strategy
  • Establish new support agreements for applications implemented
  • Project manage application system development / maintenance projects
  • Ensure management and change control processes exist and is functional
  • Provide SME impute to bids requiring IT & Comms support including contingency planning

4.Manage operational facilities

  • Manage the provision of desktop and network support services (via 3rd party)
  • Maintain and manage the implementation of IT / data security principles and guidelines
  • Ensure a functional disaster recovery and BCP exists
  • Ensure the provision of a G4S RM communication plan (radio Comms IVMS; telephone. fax and email) exists and is adhered to
  • Ensure robust accounting and audit plan in place for asset registers and disposal of assets in accordance with international regulations (as applicable)

5.Manage the budget / expenses for all IT & Comms equipment across the business

  • Work with the FD to provide financial support on the IT & Comms budgets
  • Check, analyse and explain major variances to budget, should they occur, on a monthly basis
  • Ensure that expense mandates follow audit procedures
  • Prepare annual hardware / software . communications (totalIT / Comms) budget

6.Staff management and development

  • All IT & Comms team members have clearly defined job profiles (in conjunction with the operational management in respective business units)
  • Assist in the annual appraisals to ensure an objective functional opinion of performance is recorded in conjunction with respective business units
  • Appropriate allocation of resources to meet operational demands
  • Ensure adequate succession plan to met ongoing and anticipated business requirements / project stand ups

Unsere Anforderungen:

1. Knowledge

  • Relevant IT degree or diploma or equivalent experience within a similar role
  • ICT Management and systems administration experience with proven track record of managing / operating in an international IT function within a large, multi-national, complex organisation
  • Previous experience of overseeing, and being responsible for, remote IT services, including remote assurance and resource management
  • Previous experience in working to tight budgetary constraints
  • In-depth knowledge of CISCO systems a distinct advantage
  • Previous experience of supplier performance management, including contract and SLA management
  • Strong Service Management (preferably ITIL V3 or equivalent) and Prince 2 Project Management skills
  • ERP (AX) management
  • Up to date with IT trends and best practices
  • Negotiating and closing on SLAs
  • Knowledge of hardware and software requirements across complex organisations
  • Demonstrable experience of communications systems & implementation on deployed projects
  • Proven implementation of IT processes and good governance

2. Skills

  • Project Management
  • Negotiation
  • Technically sound with VMware, servers, network and storage technologies
  • Attention to detail with excellent documentation and reporting skills
  • Good influencer

3. Attributes

  • Used to working in complex environments
  • Commercially aware and focussed
  • Professional
  • Articulate
  • Self-aware
  • Have a high degree of integrity
  • Good leader


  • Entgelt: Competitive Package
    Standort: Dubai

  • Entgelt: Competitive Salary
    Standort: Dubai

  • Entgelt: Competitive Salary
    Standort: Dubai

  • Entgelt: Competitive Package
    Standort: Dubai

  • Entgelt: Competitive Package
    Standort: Dubai

Über dieses Unternehmen

G4S Secure Solutions AG

Dresdner Straße 91/1
1200 Wien

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Information, Communications & Technology Manager (ICT) - G4S Risk Management



Controlling | Risikomanagement


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Information, Communications & Technology Manager (ICT) - G4S Risk Management

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